बैंकिंग लोकपाल
Reference: PUNJABNA/202603011755365143
Organization
Punjab National Bank (PNB)
State
Punjab
Tender Value
Not Specified
EMD Amount
Not Specified
Published Date
01 Mar 2026
Closing Date
N/A
Description
THE RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021 A Scheme for resolving customer grievances in relation to services provided by entities regulated by Reserve Bank of India in an expeditious and cost-effective manner under Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934) and Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007). CHAPTER I PRELIMINARY 1. Short Title, Commencement, Extent and Application (1) This Scheme may be called the Reserve Bank - Integrated Ombudsman Scheme, 2021. (2) It shall come into force on such date as the Reserve Bank may specify. (3) It shall extend to the whole of India. (4) The Scheme shall apply to the services provided by a Regulated Entity in India to its customers under the provisions of the Reserve Bank of India Act, 1934, the Banking Regulation Act, 1949, and the Payment and Settlement Systems Act, 2007. 2. Suspension of the Scheme (1) The Reserve Bank, if it is satisfied that it is expedient so to do, may by order suspend for such period as may be specified in the order, the operation of all or any of the clauses of the Scheme, either generally or in relation to any specified Regulated Entity. (2) The Reserve Bank may, by order, extend from time to time, the period of any suspension ordered as aforesaid by such period, as it may deem fit. 3. Definitions (1) In the Scheme, unless the context otherwise requires: (a) “Appellate Authority” means the Executive Director in-Charge of the Department of the Reserve Bank administering the Scheme; (b) “Appellate Authority Secretariat” means the Department in the Reserve Bank which is administering the Scheme; 1 (c) “Authorised Representative” means a person, other than an advocate, duly appointed and authorised in writing to represent the complainant in the proceedings before the Ombudsman; (d) “Award” means an award passed by the Ombudsman in accordance with the Scheme; (e) “bank” means a ‘ban
Tender Details
Tender Type
Services
Interested in this tender?
Sign up for a free account to get full access to tender details, documents, and alerts.
Apply / View on Source Portal Register Free LoginKey Dates
- Published 01 Mar 2026
- Closing N/A