Privacy Policy

1. Introduction

Welcome to TenderSpace, operated by Havteq Solutions Private Limited ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tender aggregation platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and GST number (for business accounts)
• Billing and payment information
• Account credentials (username and password)
• Profile information and preferences

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Search queries and tender preferences
• Cookie data and similar tracking technologies

2.3 Tender-Related Information

We collect information about your interactions with tenders:

• Saved searches and watchlists
• Alert preferences and notification settings
• Tender views and export history
• Categories and organizations of interest

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our tender aggregation services
• Personalization: To customize your experience and provide relevant tender recommendations
• Communication: To send you alerts, notifications, and updates about tenders matching your criteria
• Billing: To process payments and generate invoices
• Customer Support: To respond to your inquiries and provide assistance
• Analytics: To analyze usage patterns and improve our platform
• Legal Compliance: To comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)
• Email delivery and SMS notifications
• Cloud hosting and data storage
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulations, or when necessary to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password storage using bcrypt hashing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant gateways

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may limit your access to certain features of our platform.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your personal information through your account settings at any time.

7.2 Data Deletion

You may request deletion of your account and personal data by contacting us through our contact form. Please note that we may retain certain information as required by law or for legitimate business purposes.

7.3 Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link in any promotional email or by adjusting your notification preferences in your account settings.

7.4 Data Portability

You can export your data in CSV or Excel format using our export features, subject to your subscription plan limits.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch through our contact form, or write to us at our registered office:

Havteq Solutions Private Limited

First Floor, Opposite DK Sharma Clinic, Main Bazar, Kalka

District Panchkula, Haryana – 133302, India

Email: