Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to subscription purchases made on TenderSpace (the "Platform"), operated by Havteq Solutions Private Limited. Payments, when active, are processed securely through Razorpay, a PCI-DSS compliant third-party payment gateway. We do not store your card, UPI, or bank account details on our servers.

2. Cancelling a Subscription

You may cancel a paid subscription at any time from your account's Subscription settings. Cancellation stops future billing — you will retain access to paid features until the end of the billing period you have already paid for. No partial-period access is removed early because you cancelled.

3. Refund Eligibility

• If you cancel within 7 days of your first paid subscription purchase, and have not substantially used paid-only features (such as bulk exports or API access), you are eligible for a full refund of that payment.
• After the 7-day window, fees already charged for the current billing period are non-refundable, but no further charges will occur once you cancel.
• Renewal charges (i.e. not your first purchase) are non-refundable once processed, except where required by law or where the charge resulted from a verified billing error on our part.
• If we are unable to provide the service you paid for due to an error on our end (e.g. a duplicate charge or a failed upgrade), you are entitled to a full refund of the affected charge.

4. GST and Taxes

Subscription prices are inclusive of applicable GST, calculated and shown at checkout before payment. When a refund is approved, the full amount paid — including GST — is refunded; we do not retain any portion of the tax component on a refunded transaction.

5. How to Request a Refund

To request a refund, use the contact form with your account email, the invoice number from your billing history, and the reason for the request. We aim to review and respond to refund requests within 2 business days.

6. Refund Processing Time

Approved refunds are issued to the original payment method via Razorpay. Once approved, refunds are typically credited within 5–7 business days, though the exact time to reflect in your account depends on your bank or card issuer and is outside our control.

7. Failed or Duplicate Payments

If a payment is deducted from your account but your subscription was not activated or upgraded, or if you were charged more than once for the same billing period, please contact us with the payment reference ID. Verified duplicate or failed transactions are refunded in full.

8. Changes to This Policy

We may update this policy as our subscription plans evolve. Material changes will be posted here with an updated "Last Updated" date and, where relevant, communicated to active subscribers by email before taking effect.

9. Registered Office

Havteq Solutions Private Limited

First Floor, Opposite DK Sharma Clinic, Main Bazar, Kalka

District Panchkula, Haryana – 133302, India

Email: